Clear purchasing terms
Terms of Service
These terms apply when you create a LeupShop account, place an order, or use a subscription you bought from us. They explain what you receive, how payment, delivery, warranty and refunds work, and the rules for shared accounts.
Last updated: September 27, 2026
1. About LeupShop and these terms
LeupShop (leupshop.com, "we", "us") sells access to digital subscription plans such as YouTube Premium, Spotify and Netflix, together with the setup and support needed to use them. These terms are the agreement between you and LeupShop. By creating an account or placing an order you confirm that you have read and accept them.
LeupShop is an independent reseller. We are not affiliated with, endorsed by or acting on behalf of Google, YouTube, Spotify, Netflix or any other provider whose service we sell. Their names and trademarks belong to them.
How we handle personal data is explained in our Privacy & Cookies policy, which forms part of these terms.
2. What you buy
Every product page states the plan duration, the type of access, how it is delivered and which details you must provide. That description is part of your order. The main types are:
- Shared slot: a place in a family or group plan that LeupShop manages. Depending on the product, you join through an invitation sent to your email, or you receive a login and, where applicable, your own profile name and PIN. The host account remains LeupShop's property.
- Extra member: a login reserved for your order (for example Netflix Extra). For these plans you can request Netflix sign-in codes yourself from your account.
- Upgrade of your own account: we upgrade an account that belongs to you. This requires the account's email and, for some products, its password.
A plan of N months runs from its activation date to the end date shown under My subscriptions, and access continues through the end date.
3. Your account
- You must be at least 16 years old. If you are under 18 or under the age of majority where you live, a parent or guardian must accept these terms and approve the payment.
- Give a correct name and an email address you control, and verify it before signing in. Verification and password-reset links expire after 3 days.
- Keep your password secret. For your security you are asked to sign in again at the latest 90 days after you last typed your password, and changing or resetting your password signs you out on every device.
- Tell us immediately if you suspect someone else is using your account. Until you do, you are responsible for orders placed from it.
- Sign-up, sign-in and password reset are protected by an anti-bot check (Cloudflare Turnstile) and by rate limits. Too many attempts may block you for a short time.
- Staff accounts cannot be used to shop, and you may not try to access another customer's orders, subscriptions or login details.
4. Placing an order
- You must be signed in to check out. One order holds 1 to 10 items.
- Details you enter for a product (the email to invite or upgrade and, if requested, its password) must belong to an account you own or are allowed to use. Wrong details delay delivery until you correct them.
- One email can be used only once per product in an order. If that email already has an active subscription for the product, renew it instead of buying a new one.
- Prices are always recalculated by our server. If the total changed since you saw it, checkout shows the new total and the order is only placed after you confirm it.
- You may have at most 5 unpaid orders at the same time.
- Your order is accepted once its payment is confirmed (status Paid). We may refuse or cancel an order, for example when no slot is available, the price was clearly wrong, or we suspect fraud. Any money received for a refused order is refunded in full.
5. Prices, discounts and coupons
- Prices are set in euro (EUR). The total at checkout includes everything LeupShop charges for the order.
- For VietQR, the EUR total is converted to Vietnamese dong (VND) at the exchange rate shown at checkout. The VND amount is fixed when you place the order.
- A personal discount and a coupon are never combined: the larger of the two applies. Coupons can have an expiry date, a minimum order value, product restrictions and usage limits, and have no cash value.
- A coupon is reserved when you place the order and released if the order is cancelled.
- A promotional total is reserved until the deadline shown at checkout. A payment received after it is reviewed by our team, who may ask you to pay the difference or refund you.
- Fees charged by your bank, PayPal, Wise or for currency conversion are yours to pay. The amount we receive must not be less than the order total.
6. Payment
- VietQR: a transfer from a Vietnamese bank in VND. It is confirmed automatically as soon as our bank records a transfer of at least the amount shown.
- EUR bank transfer (Wise) and PayPal: payment in EUR to the account shown with your order, checked and confirmed by our team.
- Write the payment reference (your order number, for example ORD-000123) exactly as shown in the transfer note, so the payment can be matched to your order.
- An unpaid order is cancelled automatically 24 hours after it is placed. You can also cancel it yourself on the Orders page as long as no payment has been received.
- A payment that is too small, late, sent to a cancelled order or without the right reference is not lost: it is held for manual review. We then complete the order once you pay the difference, or refund what we received.
- Please contact us before opening a PayPal dispute or a bank chargeback. While a dispute is open, we may suspend the subscriptions paid by that order.
7. Activation and delivery
- Once payment is confirmed, your subscriptions appear under My subscriptions with the status Pending, and change to Active when access is ready.
- Products delivered automatically are usually active within minutes. Products that need manual setup are normally ready within 24 hours; if it will take longer, we contact you.
- Depending on the product, you receive an invitation at the email you gave (accept it in the provider's email or app), login details and profile you can open with Show login details, or an upgrade applied to your own account.
- Login details can be viewed only while the subscription is active. Each view is logged for security. Do not share them.
- For Netflix Extra you can request up to 10 sign-in codes per hour. Each code is shown once and is not stored.
9. Warranty
We guarantee the access you bought for the whole paid period. If it stops working for a reason that is not your fault, report it to us with your order number. We will, at our choice:
- restore the access, or move you to another slot or account of the same product;
- add the days without access, counted from your report until the fix, to your end date;
- if neither is possible, refund the unused part of the period in proportion to the days remaining.
The warranty does not cover problems caused by a breach of the shared-account rules, by wrong details you gave us, by leaving the family or plan yourself, by the provider suspending or closing your own account (for upgrades of your own account), or by your device, network or location.
10. Cancellation and refunds
- Before payment: you can cancel at any time, and unpaid orders are cancelled after 24 hours. Nothing is charged.
- Paid but not delivered: if we cannot deliver what you ordered, you receive a full refund.
- Right of withdrawal (EU, EEA and UK consumers): you may withdraw from a purchase within 14 days of payment. Because we start delivering as soon as payment is confirmed at your request, a withdrawal after activation is refunded minus the part of the period already supplied. Once the full period has been supplied, the right of withdrawal no longer applies.
- Change of mind: apart from the cases above, the warranty and your rights under mandatory law, access that has been delivered is not refundable.
- Overpayments and duplicate payments: are refunded in full.
- Approved refunds are paid to the original payment method (PayPal to PayPal, Wise and VietQR to the bank account you name) within 14 days of approval, in the currency you paid. Your bank may charge conversion or transfer fees.
- A refunded order shows the status Refunded, and the subscriptions it paid for end.
11. Renewal and expiry
- Subscriptions never renew automatically, and we never charge you without an order from you.
- You renew from My subscriptions, for an active or expired subscription of the same product. Renewing early loses nothing: the new period is added to your current end date.
- When the end date passes without renewal, the subscription becomes Expired and access is removed. The slot may then be given to another customer, so we cannot promise the same slot or profile after expiry.
12. Suspension and termination
- You can stop using LeupShop at any time and request deletion of your account on the Security page. Deleting your account ends your active subscriptions. If part of a period may be refundable under these terms, ask us before you request deletion.
- We may suspend or close an account for fraud, abusive chargebacks, breaches of these terms or the shared-account rules, abuse of our staff, or when the law requires it. Where possible we tell you why and give you a chance to respond.
13. Third-party services
The plans rely on providers such as YouTube, Spotify and Netflix. Their own terms, prices, features and regional rules also apply, and they can change them at any time. LeupShop does not control provider outages, product changes or actions a provider takes against an account because of conduct outside the purchased plan.
If a provider change makes a product impossible to deliver, we offer an equivalent replacement or refund the unused part of the period.
14. Liability
- Nothing in these terms limits liability that cannot be limited by law, including for fraud or for your rights as a consumer.
- Otherwise, our total liability for an order is limited to the amount you paid for that order.
- We are not liable for indirect losses, or for losses caused by a third-party provider, by information you gave us or by a breach of these terms.
- We work to keep the shop available but cannot promise it will never be interrupted, for example during maintenance.
15. Changes to these terms
We may update these terms when our products, payment methods, security practices or legal requirements change. The date at the top shows the latest version. For material changes we notify you by email or on the shop before they apply. An order is always governed by the terms in force when it was placed.
16. Complaints and applicable law
If something goes wrong, contact us first: most problems are solved quickly that way. If you are a consumer, nothing in these terms removes the protection of the mandatory law of the country where you live, or your right to bring a claim before its courts or consumer bodies.
17. Questions and support
Contact us through one of the channels below for delivery problems, warranty claims, refunds, account questions or anything about these terms. Please write from the email on your account and include your order number. We will never ask for your LeupShop password or a verification code, so never send them.